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Returns

We're sure you're going to love your IMAGE clip in hair extensions, but if you have any problems at all, you can return them to us for a replacement or a refund within seven days from the date of your purchase, as long as it is returned in the exact condition it arrived.

At IMAGE we want to make the returns process as easy for you as possible by following these 3 simple steps!

1. Please remember that all hair extensions must be returned unworn and unused. This does mean that you can't try on the hair - even briefly! (The packaging is see through, so you will immediately be able to see if it is a colour match)

2. IMAGE extensions must be returned in their retail packaging. Please do remember, If you remove the hair and remove the bonds that tie it up, it is ineligible for return.

3. Finally, you need to pay any return postage costs, and you should consider sending them back with a tracking number so you know that they have reached us. Rest assured though, we will try to process all refunds and exchanges within five business days of the product arriving to us - as long as all they arrive in excellent condition of course!

Please return items to the following address:

Image Hair Extensions
3 Pye Road
Heswall
Wirral
CH60 0DB